Cardholder User Guide

SHAZAM BOLT$ is a fraud transaction alerting, balance monitoring and ATM locator application. Send money with person-to-person (P2P) money transfers and block and unblock your card with the transaction control feature!

Enroll

Download SHAZAM BOLT$ for free from the Apple App Store, Google Play or log into bolts.shazam.net and enter your full card number. Accept product terms and conditions, and proceed with the card verification process. You’ll need to enter some additional card information as well as your PIN or Social Security number. Finally, create your username, password and user profile.

Note: Passwords must contain at least one capital letter, one lowercase letter, one number, one special character (!, @, #, $, %, &, or *) and be 5 to 32 characters in length. You’re required to change your password every 90 days.

Once you’re logged in it’s really easy to add an additional card, just tap the Add Card button and follow the same prompts as before. 

Activate Alerts and Transaction Blocks

Once logged in, you’ll see your balances. Tap on the Card Actions button. Tap on the Set Alerts and Blocks button.

In the Set Alerts and Blocks tab you can update:

  • Transaction amounts (set amount threshold)
  • Internet, phone and international transactions

And, you can enter a secondary email address for transaction-level alerts.

You can also activate text message alerts* alerts or blocks for:

  1. Tap on alert type
  2. On the Alert Deliver Settings page move the mobile phone number slider button to the right
  3. You’ll receive a one-time passcode – enter to complete enrollment

*Text message alerts are only an option if your financial institution has subscribed to SMS alerting.

 Note: The Suspected Fraud Alerts setting is configured by your financial institution. The SHAZAM BOLT$ notifrications setting is not optional and indicates SHAZAM BOLT$ will send email notifications to you whenever your user profile is edited.

Transaction Control

Temporarily block and unblock your card by tapping the Set Alerts and Blocks button on the Card Actions screen. 

To temporarily block your card, slide the white button to the right. Transaction control is on and your card is blocked when the button is green.

To unblock your card, slide the button to the left. Transaction control is off and your card is not blocked when the button is white.

Your financial institution can also block your card. If you see the prompt Blocked by your financial institution, please give them a call.

  

Send Money

If your financial institution is enrolled in SHAZAM BOLT$ P2P, you can send money to other SHAZAM BOLT$ users by following these steps:

  1. From the main login scree, select Card Actions and then select Send Money
  2. Add a new recipient or select an existing recipient, tap Next
  3. Enter the dollar amount, then tap Submit
  4. Tap Submit on the Send Money Approval screen

 

ATM Locator

To find the nearest ATM follow these steps:

  1. Tap ATM Locator from the main login screen
  2. Tap Search
  3. Tap the location of choice or select List and tap on a location

You’ll then be provided with directions to the ATM you selected.

Change User Settings

Access User Settings button from the SHAZAM BOLT$ home screen to:

  • Change your password
  • Update your user profile

 

Change your password at any time by following these steps:

  1. Tap Current and enter your current password
  2. Tap New and enter a new password
  3. Tap Confirm and re-enter the new password
  4. Tap Submit

The User Profile button is located under the User Settings tab. Update your User Profile by tapping the field you wish to update, entering the new information and tapping Submit.

Forgot your password? From the main login screen, tap the Forgot Password button, enter your username and follow the steps provided.